1. Company Information

Printmonster Redditch Limited
Unit 12 Rumer Hill Business Estate
Cannock WS11 0ET
Email: hello@printmr.co.uk

2. Definitions

Goods – Printed products, signage, graphics, branded garments, and supplied items
Services – Design, print production, installation, vehicle graphics, signage, workwear branding, and related services
Order – Any confirmed quotation, written acceptance, or instruction to proceed

3. Contractual Priority

In the event of any conflict between these Terms & Conditions and any terms supplied by the customer, these Terms & Conditions shall take precedence unless agreed in writing by Printmonster.

4. Scope of Works

• The scope of works is defined by the quotation, written confirmation, or approved artwork.

• Any additional work, amendments, or variations requested after approval may incur additional charges.

• Printmonster is not responsible for assumptions, verbal instructions, or expectations not documented in writing.

• Changes to materials, specifications, or installation requirements must be agreed in writing.

• For clarity, the scope may include:

  • Printed materials

  • Signage production

  • Vehicle graphics & wraps

  • Branded workwear

  • Large format print

5. Customer Responsibilities

Customers must ensure:

• All information, artwork, measurements, and instructions supplied are accurate.

• Vehicles, garments, or installation areas are presented in suitable condition.

• Access is available at agreed times for installation or collection.

• They hold the necessary permissions for signage, graphics, or branding (e.g., landlord approval, planning consent).

• The vehicle or property is insured and suitable for the requested work.

Printmonster is not liable for delays or issues caused by missing, inaccurate, or incomplete customer information.

6. Quotations & Orders

• Quotations are valid for 30 days unless stated otherwise.

• Orders are confirmed once accepted in writing and any required deposit is paid.

• Changes after confirmation may affect pricing and lead times.

• Printmonster reserves the right to refuse any order.

7. Pricing & Payment

• Prices are exclusive of VAT unless stated.

• Deposits may be required to secure production or installation slots.

• Goods remain the property of Printmonster until paid in full.

• Goods or services may be withheld where payment is outstanding.

8. Late Payment

• Time for payment is of the essence.

• Interest is charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, calculated daily.

• Statutory compensation applies:

  • £40 for debts up to £999.99

  • £70 for debts between £1,000 and £9,999.99

  • £100 for debts of £10,000 or more

• Additional recovery costs may be charged.

• Work may be suspended or cancelled until overdue balances are cleared.

9. Cancellations

• Bespoke or personalised products (including printed materials, signage, exhibition displays, and vehicle graphics) cannot be cancelled once production has begun.

• Deposits may be retained if cancellation occurs close to production or installation.

• Design‑only work may be chargeable if cancelled after work has commenced.

10. Artwork, Digital Proofs & Approval

• All artwork must be approved in writing before production.

• Digital proofs represent layout only; colours may vary between screen, proof, and final print.

• Printmonster is not responsible for:

  • Spelling or grammatical errors

  • Layout or design issues

  • Colour choices or variations

• Exact colour matching cannot be guaranteed unless a paid colour‑matching service is agreed.

• Production begins only after written approval.

11. Print Quality & Tolerances

• Minor variations in colour, material, or finish are normal within industry tolerances.

• Material textures, finishes, and print processes may affect final appearance.

• Exact colour matching is not guaranteed unless specifically agreed.

12. Vehicle Graphics, Vinyl & Wrap Services

12.1 Vehicle Preparation

• Vehicles must arrive clean and free from wax, polish, or silicone products.

• Additional cleaning may incur charges.

• Adhesion issues caused by contamination are not covered.

12.2 Vehicle Condition & Paintwork

• Customers confirm the vehicle is suitable for vinyl application.

• Printmonster is not liable for:

  • Paint damage during removal of old graphics

  • Issues arising from repainted, repaired, or poorly maintained surfaces

  • Paint lifting due to unknown vehicle history

• Vinyl will not hide dents, scratches, or imperfections.

• Fresh paint must be fully cured (minimum 2 weeks recommended).

12.3 Installation Conditions

• Installation times are estimates.

• Jobs may be rescheduled if conditions are unsuitable.

• Off‑site installations require a suitable indoor workspace.

12.4 Removal of Trims & Components

• Trims or badges may need to be removed for best results.

• Printmonster is not liable for breakages due to age, corrosion, or previous repairs.

• Customers may be asked to remove components in advance.

12.5 Application Limitations

• Seams, joins, and recess limitations are normal.

• Perfect edge wrapping is not always possible.

• These characteristics are not considered faults.

12.6 Aftercare

• Hand wash only.

• Avoid pressure washing edges, automated washes, and harsh chemicals.

• Incorrect care may void warranty.

12.7 Warranty

• Warranty is limited to the manufacturer’s material warranty.

• Warranty excludes:

  • Improper care

  • Environmental wear

  • Stone chips, scratches, vandalism

  • Issues caused by underlying paint defects

13. Workwear & Garment Printing

• Customer‑supplied garments are printed at the customer’s risk.

• Printmonster is not liable for issues caused by unsuitable fabrics, coatings, or manufacturing defects.

14. Signage & Installation

• Printmonster is not responsible for installation issues if fitted by a third party.

• Installation dates may change due to weather, access, or site conditions.

• Customers must ensure installation areas are safe, accessible, and compliant.

15. Delivery, Collection, Storage & Disposal

• Delivery times are estimates only.

• Items not collected within a reasonable timeframe may incur storage charges.

• Risk transfers to the customer upon collection or delivery.

• Uncollected items may be disposed of after 90 days, with disposal costs chargeable to the customer.

16. Limitation of Liability

• Our liability is limited to the value of the order.

• We are not liable for:

  • Loss of profit

  • Loss of business or downtime

  • Indirect or consequential losses

• Nothing limits liability for death or personal injury caused by negligence.

17. Data Protection

• Personal data is processed in accordance with UK data protection law.

• See our Privacy Policy for full details.

18. Force Majeure

• Printmonster is not responsible for delays or failure to perform due to events outside our control.

19. Complaints

• Complaints must be made in writing within 7 days of delivery or completion.

• We will investigate and respond within a reasonable timeframe.

20. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.